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ClearShipping & Delivery
We deliver throughout Hong Kong. Free delivery on orders of HKD700 and above.
Delivery rates
Shipping is charged by parcel weight; your exact fee is confirmed at checkout.
Estimated rates by parcel weight — a guide only.
These are estimates. Your exact shipping rate is confirmed at checkout based on parcel weight and destination.
Shipping outside Hong Kong can be arranged on request. Email hello@foodartstore.com. We do not deliver to P.O. Box addresses.
Where is my order?
Once your order ships you will receive a tracking link by email. You can also see live status from your account page. Need help finding an order? WhatsApp us and we will reply within one working day.
Shipping FAQs
We process and ship out your order within 3 business days once payment is completed. Use the tracking information sent to you by email to check the precise delivery day. Please keep in mind there can be delays during peak season such as public holidays, festive periods, or major sales.
All deliveries are handled by our courier partners and customers are not able to choose a specific date and time. You can check your shipment status using the tracking information provided via email once your order is fulfilled.
You will receive the tracking information via email once your order is fulfilled. Use the link in that email, or sign in to your account, to track your shipment.
If there is no one at the address at the time of delivery, the courier will leave a Delivery Note or message for you to call back. You can arrange a second attempt with the courier company, or pick the parcel up at the nearest branch.
Self-collection is not available in Hong Kong. All orders are delivered by our courier partners.
We are not responsible for damages caused during shipment. However, we will help you process a refund claim with the courier in charge. Take a photo of the parcel before opening it and send it to us together with photos of the damaged item. Depending on the courier company, the refund may or may not be approved.
We deliver throughout Hong Kong. For other countries, email hello@foodartstore.com and we will arrange a quote.
WhatsApp us or reply to your order confirmation email within 24 hours of placing the order. We can update the address before dispatch.
